SLAs
This section covers the Support SLAs and the ticket prioritization based on the priority & impact on the business.
SLAs
The support SLAs are defined as below:
Prioritization
The prioritization criteria are defined as below:
This section covers the Support SLAs and the ticket prioritization based on the priority & impact on the business.
The support SLAs are defined as below:
The prioritization criteria are defined as below: